Location review insights for United States

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

$20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can.

$35 for tiny pieces of oxtail. lol never again. At some point you’ll have fooled everyone in the Orlando area and you’ll go out of business.

This was hands down one of the most disappointing dining experiences my family and I have ever had. From the moment we walked in, things felt off. The restaurant was barely busy, yet we waited about 10 minutes just to be seated. Once we sat down, it took nearly 10 more minutes for our server, Jameel G., to even acknowledge us. In that time, we’d already picked out our appetizers and entrées—still no water, no check-in, nothing. We had to flag down other staff members just to ask if someone was assigned to our table. When the server finally appeared, he dropped off chips, poured water, took the appetizer order, and disappeared again. He returned after our appetizer arrived, only to quickly pass by with a “how’s everything?” and vanish once more. It felt like we were on our own the entire time. Then, things got worse. My daughter found a piece of hair in her drink. We tried to bring it to a manager’s attention—but couldn’t even locate one. After a few minutes, we asked a staff member to notify the manager, who was apparently standing up front. It still took another 5 minutes before he came over. When he finally arrived, he apologized and said he’d “take care of us.” But it felt more like a scripted performance than real hospitality. Suddenly, the whole staff came alive—busboys cleaning, the server reappearing—because the manager was watching. But once he left, it was back to neglect. Even at the end, our server refused to refill our water. No apology. No real effort to make things right. Just pulled out his handheld payment device, processed our bill, and walked away. I think the expectation was because he was standing there, I'd be pressured into tipping him the suggested 20-25%. There was a 15% discount applied to our $68.35 check, totaling $11.32—but that small comp did not begin to make up for the lack of care and the unsanitary experience. Date of visit: May 24, 2025 Check #275 | Table 17 | Server: Jameel G.

We have been going to Trails End for more than 35 years. Sadly Disney management has done a great job of destroying a Fort Wilderness institution. The food at Trails End used to be some of the best food on Disney property, with one of the best buffets of comfort food around in my own opinion. Now Disney food management has turned Trails End into a quick service stop that has dropped the food quality considerably. This is so sad to see. This restaurant was a hub for great food and fun times while staying at Fort Wilderness. Once again progress in reverse here at Disney. This should not have happened. The food was good, now it is almost laughable. The cornbread here was a staple that you could always enjoy, now its not even recognizable. Food here used to be made from scratch and by caring people. That is now all gone. Another "quick service". That is not something you need at Fort Wilderness. Lots of people truly enjoyed coming to Trails End after day at the parks or swimming for an enjoyable dinner and a nice time sitting down with other guests. Enjoying good comfort food. While the cast members are very nice it just can't make up for Disney ruining something that had so much nostalgia. Shame on you.

My stay at the Stanyon Park Hotel was necessary as a family member was an inpatient at at UCSF which is within walking distance. I met my House keeper on my day early check out by random occurrences in the hallway. She was incredibly polite and thoughtful; in asking me specific questions about care needs for my room. I explained I was checking out early so her thoughts were appreciated but not necessary. The rest of the staff seemed to only be there for the purpose of working; not for the needs of customers. All or most of the rooms at the Stanyon Park Hotel face inward upon each other at some point; like a horse shoe. This causes many issues. From sounds that carry ( voices, music, children screaming, personal sounds, phone calls etc.) , the inability to open the window shades for lack of privacy, ( you see directly into one another’s room. So there is a huge feeling of isolation at the very least to confinement. There are no pictures on the walls and this picture is mis leading; it really shows the shear inner Roman Shade partially lifted, as they do not lift all the way, with the view of the building across the way. Nothing more. The windows themselves , though part of the vintage “ charm” were an issue for me personally. As the are sash window that physically moves up and down; they are easy to become unbalanced from side to side as the move up and down. Causing them not to sit all the way to the bottom of the sill; leaving a open air gap. Well; the week I was there; it dropped to 37 degrees! The small baseboard radiator style unit heater takes a significant amount of time to heat the room! ( even at full on!) Speaking of the windows…my bathroom window was opaque with no shade whatsoever! This meant that once darkness fell; no light could be used in the bathroom for any bathroom routine! As everything would be silhouetted in that opaque window for all to see! Same for the morning shower routine! I looked out the ally and could see the other bathroom windows had Roman Shades. Seeing that this was the case; on two separate occasions, I asked the front desk to have this investigated. The morning girl looked at me like I was making a peculiar request to have a window covering in the restroom for privacy! Then she explained that it would most likely not be done for some reason about screws being placed in the walls. I had to explain to her; that shades are in fact, installed in the window itself, and not the wall. So she finally “ got it” and agreed to have the maintenance person drop by the room. In not having heard a report, by the next morning, I asked again. Same thing. This front desk person did not understand what opaque was. By this time; I was getting pretty fed up with these two. So I said; how would you like to shower or go potty with a back light behind you to where everyone can see you? And I added; the rest of the rooms have them and right now I am showering in the dark! She only agreed to pass along my message to maintenance just to appease my request. Suffice it to say. Absolutely nothing was done about my request. Nothing was said to me about this awful and what I would call unacceptable inconvenience. When I was checking out, a full day early, two men were behind the counter. An older woman was trying diligently to find a room for 1 night at the last minute. Do you think they gave her my room? ( with the hotel booked up.) Nope…..even with an excuse of their computers showing blocks of rooms being taken blah blah….they, as human beings, knew I was checking out early, and it was available. Bad Form Dudes! I can Honestly say…Run, Run Far away from this Hotel.

My wife and my daughter visited this place, and the experience was truly disappointing. My wife asked a waitress, in Spanish, if she could bring us some sugar. The waitress’s response was rude and xenophobic. She stood right in front of her and said, in a harsh tone, that only English. My wife, shocked, tried again in English, but the waitress left angrily and never brought the sugar. It’s a shame, because the atmosphere is nice, but this behavior made us feel very uncomfortable. We will not be returning.

Review rating: 1.0

We went to dinner late on a Friday night based on a friend’s recommendation and I made the rookie mistake of not making a reservation. Despite what looked like many open tables in the reserved section, our party of four was instead seated in a crowded area at a table for two. Not ideal but we dealt with it. Our server was awesome and the food we got was delicious. Highly recommend the short rib porter pie, the chicken pot pie, fish and chips, and lobster mac and cheese. We ordered some appetizers, but they showed up after our main courses, so there literally wasn’t anywhere to put the food, and we sent them back. Overall, I’d go back, but I would definitely make a reservation.

Review rating: 4.0

"To the Management Team at The Capital Grille, As frequent guests of Capital Grille, we have always held your establishments in high regard. However, our recent visit to the Miami location for a party of eight was deeply disappointing and fell far below the standards we expect from your brand. Out of eight entrées, six were served incorrectly. The issues ranged from two fish dinners and multiple side dishes arriving cold, to steaks being served overcooked or raw/purple. The most egregious failure involved my daughter’s filet mignon: after being sent back because it was raw, the manager returned the exact same piece of cut meat to the table without ensuring it was cooked properly. The steak required a third attempt to be cooked to the ordered medium temperature. Furthermore, all side dishes and another steak were served on cold plates. The service was equally lacking. Despite having two bottles of wine at the table, we were forced to refill our own glasses throughout the night. While the manager on duty assured us the situation would be rectified, the execution of the replacement dishes was consistently poor. Given our long-standing history with Capital Grille, this experience was shocking. At this time, we do not have plans to return to the Miami location

Signal: 0.0%

$20 dollar parking for hotel guests is a total scam. They also charge $10 for a shuttle to the airport. Nickel and dime you any chance they can.

Signal: 0.0%

$35 for tiny pieces of oxtail. lol never again. At some point you’ll have fooled everyone in the Orlando area and you’ll go out of business.

Signal: 0.0%